Role: Customer Care Assessor
Summary of the position: Inspect, assess & report, upon possible customer care defects (to include completing of minor issues whilst on site, if possible) reporting back to the customer care manager with findings. Contribute to the Customer Care Team by providing great customer service to all our customers, clients etc, ensuring all reported complaints, inspections, repairs are completed in a timely and professional manner, and to a very high standard.
Kamm Group (About us):
Site engineers Adam McCormack and Keith McWilliams founded the civil engineering division of KAMM Group over 25 years ago.
Since then, the business has developed a strong reputation as a leading civil engineer and residential service provider, offering affordable, first-class services.
Today, we’re proud to employ over 400 qualified personnel. Covering a range of aspects of civil engineering, from bulk excavations to complex civil structures, our services have developed significantly over the years.
Due to continued growth, we are looking for a talented Customer Care Assessor to join our team based at our Head Office in Ringwood, Hampshire
Our values:
KAMM believes strongly that investing in people is investing in the future.
All personnel receive KAMM specific training and support, ensuring that the standard of work produced is not only to the standards required by the client, but meets local and national standards. As such, KAMM has incorporated the wealth of knowledge within the company to create a KAMM Quality Booklet. This ensures that whatever site, whatever worker, everything will be built to the same exacting standard. Investing in people doesn’t just mean training to KAMM, it means understanding individuals and helping them to prosper at home as well as at work
Roles and Responsibilities:
- Carry out inspection, assessment & subsequent close out reports, for client reported groundworks defects (customer care)
- Work with the Customer Care Manager to ensure all appointments are attended punctually and in a professional manner
- Keep accurate records, reports, photographs etc of all issues attended
- Ensure NHBC, Health and Safety, PPE, RAMS and customer care SLAs are adhered to
- Work closely with our site teams and provide support / guidance where required
- Good interpersonal and communication skills; working with, and as part of our overall team, clients, customers, sub-contractors, together with their respective teams, to inspect, report upon, resolve and where possible rectify customer care complaints / issues.
- Ensure company vehicle is kept clean, presentable and road worthy (any issues are reported for prompt repair)
This role would suit an experienced professional who is looking to start 5 days week and then take on a slightly lighter workload to work 3-4 days a week, with the opportunity to build a team around them over time.
Essential Skills, Competence and Training:
- Full UK Driving Licence
- UK Right to work
- Valid CSCS Card
- Minimum of 20 years groundwork experience
- General IT skills
- An understanding of construction drawings
- Knowledge of NHBC regulations
Desired (but not essential):
- First Aid
- Street Works (Inspector or operatives)
- Experience with CCTV surveys
To apply, please email recruitment@kammce.co.uk.